A product can be returned within our allowed 10 days. You have 10 days after you receive your item(s). Products must be unused and returned in the same manner it was received. Please notify us first by email including your order number to notify us you would like to make a return. We only do store credits for custom units. If there is a balance for the new purchase, the customer is responsible for the balance. We do not refund shipping charges. The custom unit and virgin hair must be approved by our staff and in complete packaging without tags being removed to ensure a store credit. PLEASE REVIEW ALL REFUND, RETURN POLICIES, AND CUSTOM UNIT POLICIES before purchasing from us.